Glia Innovation Spotlight: The Evolution of the AI Workforce for Modern Banking
How Financial Institutions Are Moving Beyond Virtual Assistants to Build an AI Workforce
Webinar Details
- April 2, 2026
- 2:00 p.m. ET
- Live • 60 minutes • Q&A
Speakers
- Rick DeLisi, Lead Research Analyst, Glia
- Senior Product Marketing Managers, Glia
- Megan Wells, Ryan Baillargeon, and Meredith Keller
Watch it On-Demand
Webinar
Why the AI Workforce is the Next Big Shift in Banking
Overview
AI in Banking Is Entering a New Phase
As financial institutions navigate rising service expectations and operational complexity, AI is evolving beyond simple virtual assistants into a context-aware workforce built specifically for banking.
Modern AI systems can understand conversational context, learn continuously from interactions, and support employees with trusted institutional knowledge.
As part of Community Banking Month, this Innovation Spotlight explores how the next generation of Glia AI is helping banks and credit unions strengthen service delivery while empowering the people behind every customer interaction.
Modern AI systems can understand conversational context, learn continuously from interactions, and support employees with trusted institutional knowledge.
As part of Community Banking Month, this Innovation Spotlight explores how the next generation of Glia AI is helping banks and credit unions strengthen service delivery while empowering the people behind every customer interaction.
What You'll Learn
- How AI is evolving beyond basic automation to support more complex banking interactions
- How shared intelligence between AI and employees strengthens the Universal Banker model
- How AI continuously learns from conversations to improve knowledge and performance
- What the future of AI-powered customer engagement looks like for banks and credit unions
Webinar
What This Webinar Will Cover
As banks and credit unions continue modernizing service delivery, understanding the evolving role of AI is becoming increasingly important for leaders responsible for customer experience, operations, and digital transformation.
Who Should Attend
This session is designed for leaders at banks and credit unions responsible for improving service delivery, operational efficiency, and customer experience.
Typical attendees include:
- Chief Experience Officers (CXOs)
- Chief Information Officers (CIOs)
- Heads of Operations
- Contact Center Leaders
- Digital Banking Leaders
- Customer Experience Leaders
Whether you’re looking to grow your customer base or integrate Glia with your tech stack, we help you create connections that drive results.
Channel Partners
Lead your customers to the future-forward interaction platform they’ve been waiting for—with a partner that has your back at every step.
Integration Partners
Elevate your interactions without the heavy lift. Our pre-built integrations with leading tech partners let you drive instant value instead of adding extra work.
how it works
How Banks Use DCS
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Increase Digital Channel Efficiencies
Reduce friction and increase the effectiveness of customer interactions with visual context. Streamline communications across channels in a single engagement that improves clarity and lowers abandonments. Deliver a seamless blend of AI self-service and live online banking support for optimal efficiency.
Expand Revenue Opportunities
Increase conversions by guiding customers on screen to find and apply for products that meet their needs, including loans, credit cards, and more. Accelerate sales with visual context and CoBrowsing to help dot the i’s and cross the t’s.
Amplify Customer Satisfaction
According to Forrester, 84% of customers start their customer service journey online. Enabling valuable on-screen engagement builds deeper loyalty through personalized, meaningful support, when it is most needed.
Drive New Customer Acquisition
Financial institutions that use Glia typically experience up to a 72% increase in new account conversions. Helping customers at their point of need eliminates sticking points and meets increasingly high customer expectations.
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