It Rocks to Provide Great Digital Customer Service

“Customers want organizations to provide them with a seamless engagement experience across multiple touchpoints. For many years Gartner has talked about connecting digital touchpoints with analog voice touchpoints. Where established market vendors have failed to invest in integrating voice and digital touchpoints, new vendors have found a way to deliver the promise of a connected digital experience.” - Gartner’s Brian Manusama


 

Gartner_CV_2020_RGB.pngRead for yourself why Gartner named Glia a
2020 Cool Vendor in CRM Customer Service
and Support. Download the report today...

 

1Cool Vendors in CRM Customer Service and Support | Steve Blood, Nadine LeBlanc, Jason Wong, Drew Kraus, Brian Manusama, Bern Elliot, Jim Robinson | 15 May 2020. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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