From the Contact Center to the Branch: Banking AI Across Every Customer Interaction

See how Banking AI can connect customer intelligence, knowledge, and approved actions across digital, voice, and face-to-face interactions—helping teams work more efficiently, capture valuable branch insights, and deliver more consistent customer experiences.

Webinar Details

  • Date: October 1, 2026
  • Time: 2:00 p.m. EST


Speakers

  • Patrick Russell, Director of Impact & Voice Solutions
  • Megan Wells & Ryan Baillargeon, Senior Product Marketing Managers

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BANKING AI FROM CONTACT CENTER TO BRANCH

Bring Intelligence and Action to Every Customer Interaction

Overview

Customer relationships don’t live in a single channel. Yet critical context is often fragmented across systems and interactions, while branch conversations can disappear entirely once a customer walks out the door.

Join us to see how Banking AI can help connect those experiences—giving teams the context, knowledge, and capabilities they need to resolve more needs, reduce operational friction, identify growth and retention signals, and deliver more consistent experiences from the contact center to the branch.
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What to Expect

  • Bring Banking AI Into the Branch: See how financial institutions can extend AI-powered knowledge, customer context, and guided workflows into face-to-face interactions—capturing valuable insights that historically went unseen.
  • Turn Customer Context Into Action: Discover how teams can use richer relationship intelligence and approved actions to resolve more needs without unnecessary handoffs or system switching.
  • Create More Consistent Experiences: Connect context across voice, digital, and branch interactions so employees can better understand who they are serving and deliver more personalized experiences.
  • Uncover Growth and Retention Opportunities: See how conversational signals and relationship history can help teams recognize customer needs, potential attrition, and opportunities to deepen relationships.
BRING YOUR TEAM

Know Someone Who Should Be Part of the Conversation?

Banking AI touches teams across the institution. Invite colleagues in Branch, Retail Banking, Operations, Customer Experience, Digital, Technology, or Customer Care who could benefit from seeing how AI can connect intelligence and action from the contact center to the branch.

Share the invitation and receive a $25 Uber Eats gift card.

*To claim your $25 Uber Eats gift card, forward this event invitation to a colleague who may benefit from attending and send a screenshot of the forwarded invitation to [email protected]. Terms and eligibility may apply.


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Built for Leaders Across the Customer Experience

This session is designed for banking and credit union leaders looking to improve service, employee efficiency, and relationship growth across digital and physical channels.

  • Contact Center and Customer Care leaders
  • Branch and Retail Banking leaders
  • Operations leaders
  • Digital Banking and Technology leaders
  • Customer Experience and Relationship leaders

Don’t see your area listed? If a colleague could benefit from the conversation, we encourage you to bring them along.

Whether you’re looking to grow your customer base or integrate Glia with your tech stack, we help you create connections that drive results.
Channel Partners
Lead your customers to the future-forward interaction platform they’ve been waiting for—with a partner that has your back at every step.
Integration Partners
Elevate your interactions without the heavy lift. Our pre-built integrations with leading tech partners let you drive instant value instead of adding extra work.
See Our Integrations
how it works

How Banks Use DCS

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Increase Digital Channel Efficiencies
Reduce friction and increase the effectiveness of customer interactions with visual context. Streamline communications across channels in a single engagement that improves clarity and lowers abandonments. Deliver a seamless blend of AI self-service and live online banking support for optimal efficiency.
Expand Revenue Opportunities
Increase conversions by guiding customers on screen to find and apply for products that meet their needs, including loans, credit cards, and more. Accelerate sales with visual context and CoBrowsing to help dot the i’s and cross the t’s.
Amplify Customer Satisfaction
According to Forrester, 84% of customers start their customer service journey online. Enabling valuable on-screen engagement builds deeper loyalty through personalized, meaningful support, when it is most needed.
Drive New Customer Acquisition
Financial institutions that use Glia typically experience up to a 72% increase in new account conversions. Helping customers at their point of need eliminates sticking points and meets increasingly high customer expectations.
News
September 19, 2025
Glia Survey Finds 69% of Leaders Are Dissatisfied With Current Contact Center Technology
Company Launches “Glia Difference” Initiative to Spotlight Solutions Purpose-Built for High-Trust Customer Interactions in the AI Era