How Banks Resolve Up to 80% of Inquiries with a Self-Learning AI Workforce

Deliver 24/7 support—without the risks of generic AI. See how banks are using a self-learning AI workforce to safely automate inquiries, reduce costs, and scale customer service.

Webinar Details

    • April 9, 2:00 p.m. EST

    • Live • 60 minutes • Q&A

Speakers

    • Justin DiPietro, CSO & Co-Founder, Glia
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Webinar

See the AI Workforce in Action

Overview

Banks can now resolve up to 80% of customer inquiries—without the risks of generic AI.

For many banking executives, the pressure to deliver 24/7 support is at odds with the security and reputational concerns of traditional AI models. At the same time, rising volumes and staffing constraints make it harder to maintain high-quality service without increasing costs.

A self-learning AI workforce built specifically for banking resolves that conflict—enabling institutions to unify voice and digital channels, eliminate hallucinations, and continuously improve performance by capturing the expertise of their best agents. As part of Community Banking Month, this session features Glia CSO and Co-Founder Justin DiPietro, who brings a perspective grounded in deep industry experience on the future of AI in banking.
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You’ll learn:

  • How banks resolve up to 80% of inquiries using a domain-specific AI workforce
  • Learn how to deliver 24/7 support without introducing risk or hallucinations
  • Understand how AI can capture and scale the expertise of your top agents
  • Explore how a self-funding model reduces operational costs and reliance on outsourcing
  • Gain expert perspective—grounded in deep industry experience—on the future of AI in banking
Webinar

Who Should Attend

This session is designed for leaders at banks and credit unions responsible for balancing service quality, efficiency, and risk while scaling AI initiatives.
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Ideal attendees include:
  • COOs, CIOs, CXOs, and executive leaders
  • Heads of Digital & AI Strategy
  • Operations and Contact Center Leaders
  • CX and Innovation Teams
Ready to scale support without risk?
Save your seat and see how leading banks are resolving up to 80% of inquiries with AI.

Whether you’re looking to grow your customer base or integrate Glia with your tech stack, we help you create connections that drive results.
Channel Partners
Lead your customers to the future-forward interaction platform they’ve been waiting for—with a partner that has your back at every step.
Integration Partners
Elevate your interactions without the heavy lift. Our pre-built integrations with leading tech partners let you drive instant value instead of adding extra work.
See Our Integrations
how it works

How Banks Use DCS

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Increase Digital Channel Efficiencies
Reduce friction and increase the effectiveness of customer interactions with visual context. Streamline communications across channels in a single engagement that improves clarity and lowers abandonments. Deliver a seamless blend of AI self-service and live online banking support for optimal efficiency.
Expand Revenue Opportunities
Increase conversions by guiding customers on screen to find and apply for products that meet their needs, including loans, credit cards, and more. Accelerate sales with visual context and CoBrowsing to help dot the i’s and cross the t’s.
Amplify Customer Satisfaction
According to Forrester, 84% of customers start their customer service journey online. Enabling valuable on-screen engagement builds deeper loyalty through personalized, meaningful support, when it is most needed.
Drive New Customer Acquisition
Financial institutions that use Glia typically experience up to a 72% increase in new account conversions. Helping customers at their point of need eliminates sticking points and meets increasingly high customer expectations.
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