The Banking AI North Star for 2026: Moving from Pilots to Measurable ROI

Turning AI experimentation into production-grade performance—without compromising trust, control, or customer experience.

Webinar Details

  • March 25, 2:00 p.m. EST
  • Live • 60 minutes • Q&A

Speakers

    • Rick DeLisi, Lead Research Analyst, Glia
    • Patrick Russell, Director of Impact & Voice Solutions, Glia
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Webinar

Moving from Experimentation to Execution

Overview

Many FI's have experimented with AI. But experimentation alone does not deliver ROI.

As AI adoption matures across banking, leaders face a more complex challenge:

  • How do you scale automation responsibly?
  • Which benchmarks truly matter?
  • How do you ensure AI performance aligns with real banking priorities?

Without clear production standards, pilots stall, executive confidence erodes, and automation initiatives risk becoming cost centers instead of growth drivers.

The challenge is no longer whether to invest in AI — it’s how to move from experimentation to measurable, defensible ROI.
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Why Attend

If your institution is working to move beyond AI pilots, this session will help you:

  • Define what “production-grade AI performance” actually means in banking
  • Understand which benchmarks matter most in 2026
  • Identify where automation drives measurable ROI
  • Balance automation with human expertise in high-value interactions
  • Translate AI outcomes into executive-ready business language
Webinar

What This Webinar Will Cover

In this thought leadership session on March 25 at 2:00 p.m. EST, we’ll explore how banks and credit unions are defining their AI “North Star” to move from experimentation to scalable performance. You’ll learn:

  • What distinguishes pilot success from production discipline
  • The performance metrics separating stalled initiatives from measurable ROI
  • How automation ceilings and escalation thresholds impact capacity
  • How leading institutions align AI performance to actual banking goals
  • Why moving to production is a strategic growth decision — not just a technology upgrade

Grounded in performance data from over 400 financial institutions, this session provides a practical executive framework for converting operational friction into growth capacity.
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Who Should Attend
This session is designed for leaders at banks and credit unions responsible for aligning AI strategy with operational performance and growth.
Ideal attendees include:

  • COOs, CIOs, CXOs, and executive leaders
  • Heads of Digital & AI Strategy
  • Operations and Contact Center Leaders
  • CX and Innovation Teams

Whether you’re looking to grow your customer base or integrate Glia with your tech stack, we help you create connections that drive results.
Channel Partners
Lead your customers to the future-forward interaction platform they’ve been waiting for—with a partner that has your back at every step.
Integration Partners
Elevate your interactions without the heavy lift. Our pre-built integrations with leading tech partners let you drive instant value instead of adding extra work.
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how it works

How Banks Use DCS

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Increase Digital Channel Efficiencies
Reduce friction and increase the effectiveness of customer interactions with visual context. Streamline communications across channels in a single engagement that improves clarity and lowers abandonments. Deliver a seamless blend of AI self-service and live online banking support for optimal efficiency.
Expand Revenue Opportunities
Increase conversions by guiding customers on screen to find and apply for products that meet their needs, including loans, credit cards, and more. Accelerate sales with visual context and CoBrowsing to help dot the i’s and cross the t’s.
Amplify Customer Satisfaction
According to Forrester, 84% of customers start their customer service journey online. Enabling valuable on-screen engagement builds deeper loyalty through personalized, meaningful support, when it is most needed.
Drive New Customer Acquisition
Financial institutions that use Glia typically experience up to a 72% increase in new account conversions. Helping customers at their point of need eliminates sticking points and meets increasingly high customer expectations.
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