An Introduction to Digital-First Customer Engagement
As customer experience becomes more of a differentiator for companies around the world, it is important to understand they key terms and associated jargon. Download our newest white paper to learn more about 7 key terms that you need to know in order to build a winning customer experience strategy.
Specifically, we'll discuss the difference between customer experience and customer engagement, along with technology terms like System of Engagement and Engagement Center.
Download this white paper and begin having better conversations about customer experience today!