2024 Unified Interactions Index: How do you rank?

Using exclusive data from over 3 billion customer interactions, Glia has created the Interactions Index to help you see the business value of your contact center. The Index highlights 3 crucial categories (efficiency, effectiveness, and experience) and utilizes 14 different data points to calculate your ranking. Together, it is everything you need to know where you stand among your peers.

The Unified Interactions Index is a new, more effective way to define and measure the value created by your company's customer interactions.

Download the report to:

• Get your industry insights and understand where you rank
  
• Understand the components of the Unified Interactions Index
  
• Learn how to calculate your own score
• Compare your metrics to financial services benchmarks

Request the report, built exclusively for financial services, to discover a new way to measure success.