How to Double Agent Capacity with a Banking AI Workforce

Join our 30-minute, demo-focused webinar to see how Glia’s Banking AI automates up to 80% of routine interactions.

Webinar Details:

  • Duration: 30 minutes
  • Date: July 23, 2:00 p.m. EST

Format:

  • 25 minutes demo + Q&A
Save My Seat

Glia Call Center for Insurance Companies

News
September 19, 2025
Glia Survey Finds 69% of Leaders Are Dissatisfied With Current Contact Center Technology
Company Launches “Glia Difference” Initiative to Spotlight Solutions Purpose-Built for High-Trust Customer Interactions in the AI Era
Partnership types

Better Business, Easier Integrations

Whether you’re looking to grow your customer base or integrate Glia with your tech stack, we help you create connections that drive results.
Channel Partners
Lead your customers to the future-forward interaction platform they’ve been waiting for—with a partner that has your back at every step.
Integration Partners
Elevate your interactions without the heavy lift. Our pre-built integrations with leading tech partners let you drive instant value instead of adding extra work.
See Our Integrations
Glia’s Guiding Principles

Values That Drive Innovation

Collaborate

We empower each other through collaboration and shared success.

Challenge

We believe in ideas over hierarchy—open debate leads to strong decisions.

Master

Driven by curiosity, we master our craft, delivering powerful, delightful experiences

Persevere

We thrive on challenges, pushing through them together to drive innovation.
Overview

Scale Service Without Increasing Headcount

Solve the Capacity Gap

Automate 80% of routine inquiries—like loan FAQs and authenticated balance checks—without adding headcount.

Seamless Handoffs

Eliminate customer repetition with automated summaries that pass full context from AI to agent.

Real-Time Coaching

Empower staff with Banking Coach and Knowledge CoPilot for instant, context-aware guidance.

Automated Efficiency

Replace manual documentation with AI-generated wrap-up reports, freeing agents to assist the next customer immediately.
Glia Banker

Witness the Fastest Banking AI

See a fully automated Voice AI journey where Glia Banker resolves complex inquiries and performs authenticated actions—like account balance checks—entirely without agent intervention.

Glia Banker isn’t just a chatbot; it’s a purpose-built AI Agent designed specifically for the complexities of financial services. By integrating directly into your core systems, it goes beyond probabilistic guesses to execute deterministic workflows, guaranteeing zero hallucinations. This allows your institution to provide 24/7 high-touch service without the overhead, ensuring every caller receives an expert-level response in under 2 seconds.
Advanced Technical Capabilities

  • Pre-trained Banking Expertise: Pre-configured to understand and resolve over 1,000 banking-specific user goals instantly, handling natural interruptions seamlessly.
  • ChannelLess® Architecture: Unify voice, digital, and AI interactions on a single foundation, allowing seamless handoffs with zero data loss.
  • Core System Integration: Seamlessly connects with your banking core to verify identities and process transactions in real-time.
  • Instant Recognition: Immediate caller identification and personalized greetings for a frictionless experience.

Supercharge Your Human Team with Real-Time AI

Transfer Summary
Agents receive a concise recap of the AI interaction before the handoff, eliminating customer repetition.
Heads Up
Instant alerts on customer intent and context so agents are prepared for every conversation.
Banking Coach
Real-time guidance that suggests the next best action during live customer interactions.
Knowledge CoPilot
Instant access to relevant information to slash handle times and eliminate administrative rework.
AI Wrap-up
Automatic post-call documentation that frees agents to focus on high-value, revenue-driving tasks.
20% AHT Reduction
Empower your team to decrease average handle time by more than 20% with AI assisting at every step.
Success Stories

The Hype Is Real

“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
97%
Find out how Granite reduced call abandonment by
62%
Find out how Granite reduced call abandonment by
42%
Find out how Granite reduced call abandonment by
55%
Find out how Granite reduced call abandonment by
“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
97%
Find out how Granite reduced call abandonment by
62%
Find out how Granite reduced call abandonment by
42%
Find out how Granite reduced call abandonment by
55%
Find out how Granite reduced call abandonment by
“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
97%
Find out how Granite reduced call abandonment by
62%
Find out how Granite reduced call abandonment by
42%
Find out how Granite reduced call abandonment by
55%
Find out how Granite reduced call abandonment by
“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
97%
Find out how Granite reduced call abandonment by
62%
Find out how Granite reduced call abandonment by
42%
Find out how Granite reduced call abandonment by
55%
Find out how Granite reduced call abandonment by

ChannelLess: Break Barriers, Build Connections

ChannelLess Architecture passes context with every transition so you can transform the experience and better your bottom line.
Read White Paper
Beat Your Competitors
Make service your competitive edge by delivering the seamless experience competitors only claim to offer.
Convert the Curious
Turn prospects into customers by avoiding clunky handoffs, multiple transfers, and long waits that lead to abandonment.
Drive Lasting Delight
‍Speed up time to resolution so you keep customers moving while delivering service that keeps them coming back.
The Glia Advantage

Tailor Pricing to Your Actual Needs

Select from flexible tiers based on your supported channels, automation goals, growth stage, and industry needs—so pricing works with you, not against you.
Glia
Others
Unlimited Seats
No tracking, no scaling penalties.
Unlimited Usage
All API, IVR, chat/voice transcripts.
Built-In AI
No token fees, no usage caps.
Fixed Price
Predictable budgeting designed to drive ROI.
Hear From Glianeers

People Make The Difference

"1. My favorite thing about Glia is the difference that we're making in people's lives. We're positively impacting employees of financial organizations with reduced stress, better service, and an opportunity to focus on giving back and educating.”

Andrea
Sales

"2. My favorite thing about Glia is the difference that we're making in people's lives. We're positively impacting employees of financial organizations with reduced stress, better service, and an opportunity to focus on giving back and educating.”

Andrea
Sales

"3. My favorite thing about Glia is the difference that we're making in people's lives. We're positively impacting employees of financial organizations with reduced stress, better service, and an opportunity to focus on giving back and educating.”

Andrea
Sales
Testimonials

Hear From Customers 

“Having a unified, single solution for digital and phone support that was intuitive for our staff to train on allowed us to successfully complete our digital banking conversion without member disruption. The staff and member perception has been amazing. It’s one of the easiest systems I’ve ever trained on.”

Chris Nelson
VP of Operations, Expedition Credit Union
Great tech needs great people. Join our fast-growing, fast-moving team to keep our mission—and your career—flying into the future.

Find out why 600+ high-trust institutions are leading the charge toward tomorrow with Glia.

Offer seamless customer interactions, embed AI everywhere, and stay secure with the only contact center platform built for businesses centered on security, compliance, and trusted relationships
Demo webinar

Ready to double your agent capacity?

Secure your spot now to see Glia Banker and our Agent CoPilots in action.
30-Minute Demo
A fast-paced, technical walkthrough of the future of banking service.
80% Automation
Learn how to automate routine tasks to scale service capacity without increasing headcount.
Agent Empowerment
See how to slash handle times by over 20% with real-time AI assistance.
Live Q&A
Bring your technical questions for our product experts to answer live.

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Agenda

Detailed session information will be available prior to event liftoff. In the meantime, here is a sneak peek at the Interact 2025 flight plan:
October 12
October 13
October 14
October 15
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)