Speed Up Your Customer Experience with an Embedded Interaction Visualizer

One major obstacle that blocks a desired speedy service interaction is a lack of shared information between the customer and the representative. Quite often, the customer has to explain their issue at length with the rep, and the rep needs to assist the customer entirely over the phone with no visual context as to where they are on your digital property or what they’re doing. To solve this issue, financial institutions need a way for reps to see their customer’s screens, and a way to guide them through difficult processes with ease.

Glia’s Embedded Interaction Visualizer (EIV) is here to help, and avoids many common pitfalls that plague other similarly functioning solutions.

In this white paper, you will learn:

• What reasons are driving up average handle times at most contact centers
  
• The 3 considerations you’ll need to look at when judging any potential solution
  
• How Glia's EIV can boost contact center productivity without any major implementations