Unitus Community Credit Union Case Study
Digital Member Service with Video Banking improves support, reduces handle times
With a focus on member experience, Unitus realized it needed to expand beyond brick-and-mortar branches to fully serve them, especially as social distancing emerged. The credit union had offered online banking for more than a decade and converted to a new digital banking platform in 2019.
The credit union had been researching video banking solutions to enhance the online experience with a goal of creating a "Virtual Branch" to give members a full range of banking services wherever they were. After evaluating top video banking providers, Unitus chose Glia's Digital Member Services platform over competing "point solutions" for its breadth of interaction channels and more...