Guided Small Business Lending in Times of Need

The small business landscape changed markedly after the pandemic. Some businesses struggled and are working hard to keep going. Others found ways to pivot and are thriving. Whatever situation these businesses find themselves in, they need the support of their bankers.

This white paper explores the challenges that lenders face in supporting these small business borrowers along with how to keep the customer relationship strong while satisfying customer expectations for streamlined digital service.

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