Regional Bank Brings Personal Touch to Online Banking

For more than a century, this highly-rated regional bank has been providing personalized banking services to communities in the western United States. The bank focuses on maintaining a neighborhood bank feel with high levels of customer service, even while growing organically and through numerous acquisitions to hundreds of locations and more than $10 billion in assets.

The Challenge:

• Maintain in-person, neighborhood bank feel online
• Effectively handle steadily growing inquiry volume
• Efficiently accommodate support spikes from new acquisitions