PSECU Bringing Life to Virtual Assistants

PSECU turned to its trusted partner, Glia, to capitalize on the platforms AI Management capabilities. The AI engine agnostic module provided PSECUs team just what they needed to orchestrate conversational bots, using Google Dialogflow, for operator assistants and a member-facing virtual assistant affectionately called Walter.

With Glia's AI Management Powered Chatbot PSECU saw a:

  • 24% increase in chat engagements starting with a bot
  • 35% increase in Walter chats that didn't need agent involvement
  • 5-6 mins MSR time saved per self-served chat 

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