From Reactive Service to Proactive, Intelligent Banking

Join our featured Innovation Spotlight webinar to see how forward-thinking banks and credit unions are moving beyond routine inbound service to engage account holders proactively, drive revenue, and unlock massive capacity for their frontline teams.

Webinar Details:

  • Duration: 60 minutes
  • Date: Wednesday, July 29, 2026
  • Time: 2:00 p.m. EST 

Speakers:

  • Senior Product Marketing Managers, Glia
    • Ryan Baillargeon, Meredith Keller, and Megan Wells
Watch it On-Demand

Glia Call Center for Insurance Companies

News
September 19, 2025
Glia Survey Finds 69% of Leaders Are Dissatisfied With Current Contact Center Technology
Company Launches “Glia Difference” Initiative to Spotlight Solutions Purpose-Built for High-Trust Customer Interactions in the AI Era
Partnership types

Better Business, Easier Integrations

Whether you’re looking to grow your customer base or integrate Glia with your tech stack, we help you create connections that drive results.
Channel Partners
Lead your customers to the future-forward interaction platform they’ve been waiting for—with a partner that has your back at every step.
Integration Partners
Elevate your interactions without the heavy lift. Our pre-built integrations with leading tech partners let you drive instant value instead of adding extra work.
See Our Integrations
Glia’s Guiding Principles

Values That Drive Innovation

Collaborate

We empower each other through collaboration and shared success.

Challenge

We believe in ideas over hierarchy—open debate leads to strong decisions.

Master

Driven by curiosity, we master our craft, delivering powerful, delightful experiences

Persevere

We thrive on challenges, pushing through them together to drive innovation.
Overview

Go on the Offensive for Loans and Deposits Without Adding Headcount

AI Outreach as a Growth Engine

Automate proactive voice and SMS campaigns for critical banking use cases like CD renewals, indirect lending, and payment reminders so your team only steps in when a borrower or depositor is ready to act.

More Natural AI Conversations

Discover how Response Modes give your institution topic-by-topic control over how Glia Banker responds, balancing compliant, approved answers with flexible, human-like dialogue.

Eliminate Manual Dialing

Break the operational bottleneck. Reach customers at the exact right moment, driving immediate revenue generation without placing additional stress on your frontline staff.

What’s New Across Glia

Get an exclusive first look at our latest product releases designed to help customer care teams maximize efficiency, deepen relationship engagement, and deliver higher-quality service.
Deep Dive

Scaling Institutional Growth via the Banking AI Platform

Today, relying entirely on manual processes means high-value asset and deposit opportunities quiet slip away. With purpose-built banking AI, you can automate routine inbound noise and scale outbound execution simultaneously.

Advanced Strategic Capabilities Highlighted:

  • Automated Outreach Lifecycles: Effortlessly execute high-volume campaigns without expanding your fixed staffing costs.
  • Precision Control: Maintain absolute guardrails over your brand reputation with deterministic, pre-approved content.
  • Empowered Universal Bankers: Give your frontline teams the real-time context and breathing room needed to focus on complex, revenue-generating conversations.

Webinar Agenda:

  • The Proactive Shift: Moving beyond basic inbound containment.
  • Glia AI Outreach Demo: Automating SMS and voice campaigns.
  • Response Modes Breakdown: Balancing strict compliance with natural dialogue.
  • Live Executive Q&A: Get your technical and strategic deployment questions answered.

Break the Growth-Complexity Trap with a Unified Brain

Reclaim Capacity
Autonomously contain up to 80% of routine inbound traffic to immediately free your team for proactive outbound engagement.
Empower Universal Bankers
Provide agents with real-time context and instant coaching prompts to turn every service touchpoint into a precise cross-sell opportunity.
Eliminate Fragmentation
Stop paying an efficiency penalty in long handle times, dropped handoffs, and abandoned applications caused by siloed channels.
Automated Pipeline Movement
Instant access to relevant information to slash handle times and eliminate administrative rework.
Empathetic Advisory Focus
Shift human labor away from low-value, repetitive noise and funnel it straight into high-value, complex lending conversations that move your ROA.
Unified Interaction Foundation
Equip your care teams with the real-time visibility needed to protect your portfolios and win the battle for consumer context.
Success Stories

The Hype Is Real

“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
97%
Find out how Granite reduced call abandonment by
62%
Find out how Granite reduced call abandonment by
42%
Find out how Granite reduced call abandonment by
55%
Find out how Granite reduced call abandonment by
“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
97%
Find out how Granite reduced call abandonment by
62%
Find out how Granite reduced call abandonment by
42%
Find out how Granite reduced call abandonment by
55%
Find out how Granite reduced call abandonment by
“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
97%
Find out how Granite reduced call abandonment by
62%
Find out how Granite reduced call abandonment by
42%
Find out how Granite reduced call abandonment by
55%
Find out how Granite reduced call abandonment by
“Glia was fresh and well designed, making it simple for us to deploy, train our teams and maintain great service for our customers. Plus the Glia team asked the right questions to better understand our business from our KPIs to our future plans.”
Cindy Clark
CIO, Granite Credit Union
Read Case Study
97%
Find out how Granite reduced call abandonment by
62%
Find out how Granite reduced call abandonment by
42%
Find out how Granite reduced call abandonment by
55%
Find out how Granite reduced call abandonment by

ChannelLess: Break Barriers, Build Connections

ChannelLess Architecture passes context with every transition so you can transform the experience and better your bottom line.
Read White Paper
Beat Your Competitors
Make service your competitive edge by delivering the seamless experience competitors only claim to offer.
Convert the Curious
Turn prospects into customers by avoiding clunky handoffs, multiple transfers, and long waits that lead to abandonment.
Drive Lasting Delight
‍Speed up time to resolution so you keep customers moving while delivering service that keeps them coming back.
The Glia Advantage

Tailor Pricing to Your Actual Needs

Select from flexible tiers based on your supported channels, automation goals, growth stage, and industry needs—so pricing works with you, not against you.
Glia
Others
Unlimited Seats
No tracking, no scaling penalties.
Unlimited Usage
All API, IVR, chat/voice transcripts.
Built-In AI
No token fees, no usage caps.
Fixed Price
Predictable budgeting designed to drive ROI.
Hear From Glianeers

People Make The Difference

"1. My favorite thing about Glia is the difference that we're making in people's lives. We're positively impacting employees of financial organizations with reduced stress, better service, and an opportunity to focus on giving back and educating.”

Andrea
Sales

"2. My favorite thing about Glia is the difference that we're making in people's lives. We're positively impacting employees of financial organizations with reduced stress, better service, and an opportunity to focus on giving back and educating.”

Andrea
Sales

"3. My favorite thing about Glia is the difference that we're making in people's lives. We're positively impacting employees of financial organizations with reduced stress, better service, and an opportunity to focus on giving back and educating.”

Andrea
Sales
Testimonials

Hear From Customers 

“Having a unified, single solution for digital and phone support that was intuitive for our staff to train on allowed us to successfully complete our digital banking conversion without member disruption. The staff and member perception has been amazing. It’s one of the easiest systems I’ve ever trained on.”

Chris Nelson
VP of Operations, Expedition Credit Union
Great tech needs great people. Join our fast-growing, fast-moving team to keep our mission—and your career—flying into the future.

Find out why 600+ high-trust institutions are leading the charge toward tomorrow with Glia.

Offer seamless customer interactions, embed AI everywhere, and stay secure with the only contact center platform built for businesses centered on security, compliance, and trusted relationships
GLIA webinar

Stop Losing Relationships to Convenience

Secure your spot for this demo-focused executive session and unlock a proactive growth strategy that pays for itself.
Macroeconomic Reality Check
How fintechs are capturing checking accounts and how to reverse the cost of asset erosion.
Reclaiming Human Hours
The precise financial math behind converting inbound cost centers into outbound revenue engines.
Real Institutional Wins
Case studies highlighting how organizations scored a 2.5x increase in year-over-year loans with less staff.
Live Executive Q&A
Strategic implementation and scaling growth with host Ryan Baillargeon and guest speakers.

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Agenda

Detailed session information will be available prior to event liftoff. In the meantime, here is a sneak peek at the Interact 2025 flight plan:
October 12
October 13
October 14
October 15
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)
Account Executive - Enterprise
Sales
USA (Remote)