Why IVAs Should Be Part of a Larger Digital Customer Service Strategy

High call volumes in contact centers across the industry are one of the most pressing issues that banks and credit unions are looking to solve. Many have turned their eyes to an IVA to provide relief for their overloaded support staff, but does it really have what it takes to handle contact center traffic by itself? Or are your time and resources better spent looking at more complete solutions?

In Glia's white paper, you'll learn about:

• How high call volumes became such a common problem, and why it should be addressed ASAP
  
• What IVAs excel at, and where they tend to fall short
  
• How a more complete interaction platform can help fill in the gaps where an IVA needs support