See how banking-trained AI is now embedded directly into FIS Digital One to resolve common issues faster, reduce call volume, and strengthen customer and member relationships.
Digital banking has evolved, but support hasn’t kept pace. Financial institutions still see high call volumes, digital drop-offs, authentication issues, and complex workflows that force customers and members out of their online session. This webinar goes beyond the announcement of the FIS + Glia partnership — it focuses on what your institution gains from AI that is purpose-built for banking interactions.
You’ll see how banking-trained AI now lives inside FIS Digital One, enabling your institution to:
- Resolve common digital-banking issues instantly (password resets, account access, transfers, card questions, balances, loan updates, and more)
- Keep customers and members in their authenticated digital journey, reducing friction and call deflection
- Improve completion rates across mission-critical workflows
- Maintain compliance and interaction consistency at scale
- Support agents with full context, guidance, and the information they need to resolve more in less time
Everything shown is designed specifically for banks and credit unions, not generic CX use cases.
Speakers:
- Rick DeLisi, Lead Research Analyst at Glia
- Ryan Jaspal, Head of Product, Customer Engagement at FIS
- Ryan Baillargeon, Senior Product Marketing Manager at Glia