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Gartner Market Guide for Digital Customer Service and Support Technologies, 2020

If you're considering implementing Digital Customer Service (and you should be), we believe this Market Guide by the trusted analysts at Gartner is a valuable asset in your journey. Enjoy this $1295 value, compliments of Glia.

Discover Key Findings, Recommendations, Definitions, Market Analysis and Representative Vendors to help you make informed decisions when evaluating and choosing customer engagement solutions.

“By 2025, 40% of customer service engagements will be handled in the first contact through self-service or assisted service, with no need for opening a ticket or case.”

If you're not familiar with Glia, our digital-first customer service platform is an all-in-one solution for digital teams and contact centers to collaborate in creating experiences that combine engagement channels. Read about Digital Customer Service Technologies, including Glia, with our regards. 

Gartner, Market Guide for Digital Customer Service and Support Technologies, Brian Manusama, Nadine LeBlanc, 19 March 2020
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