How to Reinvent Customer Service—OnScreen
Listen to the On Demand Webinar
Delivering a differentiated customer experience has become paramount as more customers think and act as digital natives. Expectations have evolved, and customers are increasingly seeking to be met where they are: OnScreen.
Listen as special guest Kate Leggett, Forrester’s VP and Principal Analyst for CRM and Customer Service and Rick DeLisi, Glia’s Lead Research Analyst discuss how to reinvent customer service in a digital age. During the webinar, you’ll learn:
- How customer service has evolved and the state of customer service in 2022
- The economic value of delivering a great customer experience
- What is Digital Customer Service—and why it’s important
- Which digital channels you should be offering to your customers
- How to move customers to their preferred digital channels
- Defining key agent skills and setting them up for success as digital agents
Access the recording now! Complete the form above to view the recorded session.