How to Reinvent Customer Service—OnScreen

Delivering a differentiated customer experience has become paramount as more customers think and act as digital natives. Expectations have evolved, and customers are increasingly seeking to be met where they are: OnScreen.

Listen as special guest Kate Leggett, Forrester’s VP and Principal Analyst for CRM and Customer Service and Rick DeLisi, Glia’s Lead Research Analyst discuss how to reinvent customer service in a digital age. During the webinar, you’ll learn:

• How customer service has evolved and the state of customer service in 2022
• The economic value of delivering a great customer experience
• What is Digital Customer Service—and why it’s important
• Which digital channels you should be offering to your customers
• How to move customers to their preferred digital channels
• Defining key agent skills and setting them up for success as digital agents

This event is no longer available; view a recap of the session.