Reinvent How You Serve Customers … Digitally
Reset your customer service technology, processes, and culture to be Digital-First
Customers have become increasingly digitally-savvy, and have come to expect to connect with companies in the same manner as they do with friends and family: OnScreen. Companies that don’t offer Digital Customer Service (DCS) are likely to lose business and market share.
Request the Forrester Research report, “How to Reinvent Customer Service to be Digital-First” to learn how Digital Customer Service "helps reduce customer effort, improve personalization, and increase efficiency of customer service operations.” The report details:
- Top reasons Digital Customer Service has been delayed within companies
- How digital channels: enhance experiences, empower representatives, improve operational excellence, and increase business agility
- Five tips on digitalizing customer service
- How to think beyond technology to make operations successful
“As consumers seek pre- and postpurchase engagement on a growing range of devices and touchpoints, it is important to consider digital customer service an evolving journey. Future-proof your strategy and operations with resilient technology that supports agents with a unified desktop for all digital channels, embedded with automation, and that allows expansion to new digital channels.”
Reinvent Your Customer Service with Glia
Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, OnScreen collaboration and AI-enabled assistance. Request your complimentary copy of the Forrester report, “How to Reinvent Customer Service to be Digital-First” and then visit Glia.com to learn more.