How Your Company Can Grow and Increase Efficiency |
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Reduce Handle Times Establish shared context and mutual understanding with CoView, providing reps the ability to observe where the visitor is on your digital properties. Since EIV is directly embedded in the screen they are already working on, this integration provides a seamless, single-pane-of-glass experience, eliminating the need for multiple clicks or toggling to different screens, thereby streamlining the interaction process. |
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Boost Conversion Rates Reps can effortlessly guide customers through page navigation or even assist in filling out form fields by CoBrowsing or screensharing, making the process smooth and user-friendly. By facilitating clearer and more effective interactions, EIV can play a pivotal role in boosting conversion rates. |
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Improve Rep Job Satisfaction Equipped with Embedded Interaction Visualizer, reps have access to a tool that not only amplifies their effectiveness but also fosters job satisfaction through a more empowered work experience. |
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Reach a Faster First-Time Resolution With Embedded Interaction Visualizer embedded right into the rep’s desktop workspace, reps get a streamlined, single-pane experience, and can easily and quickly help customers resolve their issue. |
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Increase Call Center Efficiency Thanks to auto-matching and the speed of load and CoBrowsing, there is no lag between what the rep and customer see. Multiply a few seconds of savings times hundreds or thousands of reps handling hundreds of interactions a day. |
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