Teach Customers How To Utilize Self-Serve Portals On Your Company's Website
Every company that tracks, manages and invests in their Customer Experience strategy knows that they must continuously evolve digital offerings for their customers to achieve optimal results. Today’s customer expects online, self-serve interactions, and the organization is responsible for providing its customers with first-rate digital experiences. The problem with driving adoption of self-serve applications and portals is the amount of time/effort it can take for customers to get comfortable with a self-serve experience.
Specifically, this paper will highlight:
- How to Design a Successful Self-Serve Portal
- Driving Adoption for Self-Serve