Drive Call Center Efficiency & Improve Performance with AI Virtual Assistants
Financial institutions (FIs) are challenged with high call volumes and contact center staffing constraints while needing to meet rising consumer expectations with limited traditional phone functionality. Not only that, FIs are looking to mitigate costs but not at the expense of customer satisfaction.
Many call center questions could be easily addressed by conversational chatbots, increasing efficiency while giving reps more time for complex issues and meeting consumer expectations. This white paper explores this topic further, including the specific call drivers, how using AI virtual assistants for both phone & digital, that understand over 90% of service questions and contain over 60%, along with a ChannelLess™ unified interaction platform with seamless handoffs to live reps unleashes efficiency, boosts ROI, and ensures satisfaction.
Request our white paper to learn more about how your financial institution can drive efficiency and improve performance with Intelligent Virtual Assistants.