The Pacesetter

Unifying AI + Human Interactions in Web & Mobile

Welcome to the Catalyst Awards submission portal for The Pacesetter category! This category honors organizations turning digital into a competitive advantage: using AI and human interactions to drive efficiency and elevate service across web, mobile, chat, voice, video, and messaging.  

Glia Solutions:

• Glia Digital (Voice not required, but great addition!)
• Digital GVA
• SMS, Mobile SDK encouraged

Criteria:

• Shift from traditional to digital channels to meet members in their preferred channel.
  
• Documented improvements in customer experience (CSAT, service level, CES) and digital efficiency (AHT, AWT, FCR, GVA containment/understanding rates).
• Creativity in creating engaging and seamless digital customer journeys, especially through advanced mobile app integration and AI-powered digital workflows.

Submission Guidelines:
Your submission should focus on specific challenges, innovative solutions, and measurable results. Provide compelling evidence of how you've accelerated digital-first customer journeys.

Please include before and after figures where possible, and the timeframe for these results. Consider: digital channel adoption rates, changes in customer preference for digital vs. traditional channels, impact on customer acquisition or retention rates, GVA containment rates, CoBrowsing rates, Customer Satisfaction (CSAT) scores, Net Promoter Score (NPS), Customer Effort Score (CES), operational efficiency improvements. 

Eligibility Reminder:
Ensure you meet the required Glia Solutions for this category before submitting.

By submitting an entry, you agree to the Terms & Conditions of the Glia Catalyst Awards.

Ready to showcase your achievements? Submit your entry now!