The Energizer

Enhancing Agent Productivity & Engagement

Welcome to the Catalyst Awards submission portal for The Energizer category! This category celebrates organizations that have leveraged Glia to create a dynamic, supportive, and highly efficient work environment for their service teams, leading to elevated agent engagement, satisfaction, and overall performance.

Glia Solutions:

• Glia Digital or Glia Voice
  
• Cortex AI (Agent AI or Manager AI)
  

Criteria:

• Documented enhancements in agent productivity (Average Handle Time, Average Wait Time, First Contact Resolution, agent utilization rate, service level, response time).
• Positive impact on customer service quality.
• Innovative use of Glia's tools and AI to empower agents, streamline workflows, and foster collaboration.

Submission Guidelines:
Your submission should focus on specific challenges, innovative solutions, and measurable results. Provide compelling evidence of how you've enhanced agent engagement and productivity.

Please include before and after figures where possible, and the timeframe for these results. Consider: Agent Satisfaction scores, agent retention rates, Average Handle Time (AHT), Average Wait Time (AWT), First Contact Resolution (FCR) rate, agent utilization rate, service level, response time improvements.

Eligibility Reminder:
Ensure you meet the required Glia Solutions for this category before submitting.

By submitting an entry, you agree to the Terms & Conditions of the Glia Catalyst Awards.

Ready to showcase your achievements? Submit your entry now!