The Visionary

Best Use of Glia for Unified Interaction Management

Welcome to the Catalyst Awards submission portal for The Visionary category! We're excited to learn about your success with Glia's Unified Interaction Management platform. This category celebrates companies that have successfully integrated multiple communication channels for a cohesive customer experience.

Required Glia Solutions:
Glia Digital Customer Service (Hub)
Glia Call Center

Criteria:

• Innovative use of Glia's platform for unified customer interactions
• Measurable impact on customer experience and satisfaction (CSAT, NPS, CES)
• Creativity in leveraging Glia's features
• Demonstration of industry leadership and setting new standards

Submission Guidelines:
Your submission should focus on specific challenges, innovative solutions, and measurable results. Provide compelling evidence of how you've revolutionized your customer interactions through unified management.

Please include before and after figures where possible, and the timeframe for these results. Consider including: Customer Satisfaction (CSAT) scores, Customer Effort Score (CES), Average Handle Time (AHT), First Contact Resolution (FCR) rate, channel adoption rates, cross-channel consistency scores, improvements in customer journey analytics. 

Eligibility Reminder:

• Ensure you meet the required Glia Solutions for this category before submitting
• Must be a current Glia customer
• Implementation must have been live for at least 3 months prior to submission
• One submission per category per company

Ready to showcase your visionary achievements? Submit your entry now!

*By submitting, I agree to the Terms & Conditions of the Glia Catalyst Awards.