The Pacesetter

Best Use of Glia for Digital-First Transformation

Welcome to the Catalyst Awards submission portal for The Pacesetter category! We're excited to learn about your success with Glia's Unified Interaction Management platform. This category celebrates companies that have successfully pivoted to a digital-first approach, revolutionizing their customer interactions. 

Required Glia Solutions:
Glia Digital Customer Service (Hub) 

Criteria:

• Significant shift from traditional to digital channels
• Innovative use of Glia's solutions for digital transformation
• Measurable impact on customer engagement and satisfaction
• Demonstration of industry leadership in digital-first approach

Submission Guidelines:
Your submission should focus on specific challenges, innovative solutions, and measurable results. Provide compelling evidence of how you've led the charge in digital-first transformation. 

Please include before and after figures where possible, and the timeframe for these results. Consider including: digital channel adoption rates, changes in customer preference for digital vs. traditional channels, impact on customer acquisition or retention rates, Customer Satisfaction (CSAT) scores, Customer Effort Score (CES), operational efficiency improvements.

Eligibility Reminder:

• Ensure you meet the required Glia Solutions for this category before submitting
• Must be a current Glia customer
• Implementation must have been live for at least 3 months prior to submission
• One submission per category per company

Ready to showcase your visionary achievements? Submit your entry now!

*By submitting, I agree to the Terms & Conditions of the Glia Catalyst Awards.