The Harmonizer

Best Use of Glia for Blending AI and Human Interaction

Welcome to the Catalyst Awards submission portal for The Harmonizer category! We're excited to learn about your success with Glia's Unified Interaction Management platform. This category celebrates companies that have found the perfect balance between AI efficiency and human empathy in customer service.

Required Glia Solutions:
Glia Digital Customer Service (Hub) or Glia Call Center
Glia Virtual Assistants
Cortex AI

Criteria:

• Effective integration of AI-powered tools with human support
  
• Measurable improvements in efficiency and customer satisfaction (AHT, FCR, CSAT)
• Innovative use cases of AI in customer service
  
• Seamless and personalized customer experience through AI and automation

Submission Guidelines:
Your submission should focus on specific challenges, innovative solutions, and measurable results. Provide compelling evidence of how you've harmonized AI and human interactions to enhance customer service. 

Please include before and after figures where possible, and the timeframe for these results. Consider including: AI deflection rates, human rep intervention rates, improvements in response times or query resolution speeds, Customer Satisfaction (CSAT) scores, Customer Effort Score (CES), Average Handle Time (AHT), First Contact Resolution (FCR) rate.

Eligibility Reminder:

• Ensure you meet the required Glia Solutions for this category before submitting
• Must be a current Glia customer
• Implementation must have been live for at least 3 months prior to submission
• One submission per category per company

Ready to showcase your visionary achievements? Submit your entry now!

*By submitting, I agree to the Terms & Conditions of the Glia Catalyst Awards.