The Energizer

Best Use of Glia for Employee Engagement & Productivity

Welcome to the Catalyst Awards submission portal for The Energizer category! We're excited to learn about your success with Glia's Unified Interaction Management platform. This category celebrates organizations that have significantly improved employee satisfaction, efficiency, and effectiveness using Glia.

Required Glia Solutions:
Glia Digital Customer Service (Hub) or Glia Call Center

Criteria:

• Innovative strategies for enhancing employee engagement using Glia
• Measurable improvements in employee productivity and satisfaction
• Positive impact on customer service quality
• Effective use of Glia's features for representative empowerment

Submission Guidelines:
Your submission should focus on specific challenges, innovative solutions, and measurable results. Provide compelling evidence of how you've energized your workforce and boosted productivity using Glia.

Please include before and after figures where possible, and the timeframe for these results. Consider including: employee turnover rates, Average Handle Times (AHT), customer satisfaction scores tied to individual rep, improvements in quality assurance scores, employee satisfaction metrics, productivity metrics.

Eligibility Reminder:

• Ensure you meet the required Glia Solutions for this category before submitting
• Must be a current Glia customer
• Implementation must have been live for at least 3 months prior to submission
• One submission per category per company

Ready to showcase your visionary achievements? Submit your entry now!

*By submitting, I agree to the Terms & Conditions of the Glia Catalyst Awards.