How Glia helped decrease support resolution time 25%

It should be no secret that high-touch engagement between companies and customers leads to better customer support. But how do you create such high-touch engagements and what impact can it really have on your bottom line?

We answer both those questions in one of our most recent case studies. In this case study, you will learn how a major US insurance company leveraged Glia to improve its online customer experience – leading to a vast improvement in overall customer support satisfaction.

Specifically, you'll see how:

  • Decreased service interaction times by 25%
  • Increased customer satisfaction rating by 15%

Download the case study today or request a live demo to see how Glia can help your company acquire new customers.

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