Achieve Better Customer Experience and Faster Resolutions

Our custom playbook by Banking Dive's studioID explores how banks can efficiently address customer issues with visualization tools that better equip contact center and banking representatives.

McKinsey research found that banks that are frontrunners in customer experience (CX) also lead in financial metrics such as total shareholder return, increased growth, and decreased costs. That’s because satisfied customers are six times more likely to stay with a bank than unsatisfied customers. While many banks are reevaluating their CX tools and services, investing in your bank’s CX doesn’t require overhauling existing systems.

How does your bank equip contact center representatives to help them better resolve customer issues in the moments they seek assistance?

Download the playbook to explore how financial institutions can more efficiently address customer issues with visualization tools that better equip contact center reps. You'll learn about:

• The impact of CX on customer loyalty and conversion rates.
• Why customer effort is predictive of overall satisfaction.
• Top areas where visualization tools can enhance rep performance.
• The win-win benefits of visualization capabilities.

Request the playbook today.