Guide to Banking Chatbots

Key Considerations for Selecting Virtual Assistants

Evolving your financial institution's digital experience is more important now than ever. Ensuring that your organization stays on top of trends is a pressing concern. One trend you've likely heard about is AI-powered chatbots. Conversational chatbots, also referred to as virtual assistants, are a form of automation that use new technologies like Artificial Intelligence (AI), Machine Learning, and Natural Language Processing to serve customers automatically through text- and voice-based interactions. 

When combined with full Digital Customer Service, virtual assistants can be a powerful tool in your institutions' digital tool belt, providing your users with effective self-service options while also empowering your staff to perform even better than before. Request Glia's guide to learn about key considerations and basic questions you're bound to have on your journey to getting your own AI-powered chatbot.

In Glia's ebook, you'll explore questions like:

  • Why there is attention towards chatbots?
  • Why should I get a chatbot?
  • How do I choose the right chatbot?
  • Should I buy from a vendor, or make a chatbot myself?
  • Why should I consider virtual assistants with a full Digital Customer Service platform?

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