Implementing an Interaction Platform Without Significant IT Resourcing

Most financial institutions have an extensive roadmap of technology upgrades, ranging from nice-to-haves to must-haves. There’s likely a number of items the business would love to do, but there simply isn’t the time or resources to get them prioritized. It’s a give-and-take battle every organization faces.

This white paper explores how implementing a ChannelLess™ interaction platform doesn’t need to lead to an ‘either or’ conversation, but rather why it can help accelerate the business impact of other investments while being a “quick win” that will drive the business forward. While most companies consider contact center upgrades to be a significant resource investment, this paper details how the business can enhance its customer service operations with minimal IT involvement. In this white paper, you’ll learn about:

• The keys to identifying what projects to prioritize
• Examining an initiatives requirements from the IT department
• The benefits of implementing an interaction platform ahead of other technology changes