A practical, community-focused conversation about what AI can — and cannot — do in modern banking customer service.

AI is everywhere, but not every claim reflects the real needs of community banks and credit unions. This webinar brings clarity, honesty, and practical guidance for leaders who want to understand what AI truly means for member and customer service. Join us for an open, evidence-based conversation featuring:

    • Justin DiPietro, Co-Founder & CSO at Glia
    • Steve Leggett, Vice President of Loan Resolutions at TDECU

Together, they’ll explore what’s real, what’s hype, and how community institutions are adopting AI in ways that strengthen service quality, improve operational efficiency, and support frontline teams.

What You’ll Learn:

    • The most common myths about AI in banking customer service
    • What AI can reliably deliver today: 24/7 availability, faster resolutions, and lower operational friction
    • Real-world challenges around data, integration, governance, and maintaining the human touch
    • When AI enhances — not replaces — human expertise
    • How leading financial institutions are using AI to improve member lives and employee experience

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