Unlock Loyalty and Maximize Lifetime Value with an Interaction Strategy
Two-way interactions between users and your staff are the lifeblood of building those all-important consumer relationships. Ensuring that you’re delivering the right interaction at the right time can make all the difference in building customer loyalty, which is why you need the flexibility to deliver the perfect experience for each individual user’s needs. While there are a vast number of different things your users will want from you, their needs can be broadly categorized into 4 unique types that can help you uncover the best type of interaction to suit them.
In this white paper, you will discover:
- The different factors that influence user needs, and how they affect them.
- The Interaction Needs Map, demonstrating the four major types of needs and how to identify them.
- The perfect type of interaction for each need type.